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FAQs

  • Who provides the news delivery service?

    This news delivery service is provided The Irish Times.

  • How much does the service cost?

    The cost of the service depends on your chosen publications, your preferred delivery days and the number of copies you subscribe to per week. A detailed pricing list is available on the Pricing & Delivery page.

  • Will I be charged a delivery charge?

    There is no delivery charge for The Irish Times and The Irish Daily Mail. There is a delivery charge for all other publications and this is fixed at a maximum of €2.00. Choosing one day or more of The Irish Times will remove any delivery charges for other publications. You can review all of the publications on the Pricing & Delivery page.

  • How can I pay for my subscription?

    Payments can be made by Visa or MasterCard.

  • When will I be charged for my subscription?

    All payments will be processed monthly and in advance at the beginning of each month.

  • How much will I be charged per month?

    The monthly cost of the service depends on your chosen publications, your preferred delivery days and the number of copies you have subscribed to. The number of calendar days in each month varies and as such the monthly charge can vary slightly.

  • When will I receive my first newspaper delivery?

    Your first delivery date will be determined by the date and time you placed your order with us. Any orders placed before Thursday at 10:30am will commence at start of the following week. Orders placed after this will not start until a week after this.

  • What time will my newspaper be delivered?

    The Irish Times will endeavour to deliver newspaper(s) to your home or office first thing each morning. However, from time to time, late breaking news stories, bad weather etc may delay deliveries in some areas.

  • What happens if I am due to go on holiday?

    If you would like to stop your newspaper delivery while you are away from your home or office, please login to your Irish Times Account, and go to the My Holidays page. We need a minimum of 2 working days to process your request.

  • My newspaper didn't arrive this morning?

    If an expected newspaper delivery did not arrive please let us know by filling out the form on the Contact Us page or by contacting a member of our Customer Service Team. Please note you must report non-deliveries within 24 hours of the expected delivery date.

  • What happens if I am moving house?

    Please contact a member of our Customer Service Team by filling out the form on the Contact Us page and we will endeavour to transfer your order to your new address. If we cannot service you at your new address we will cancel your order. As all payments are processed monthly in advance the cancellation period is determined by the number of paid issues remaining. In other words, the cancellation will be effective from the first day of the next month for which you have not paid us in advance.

  • What do I do if I want to cancel the service?

    We offer a flexible service. There is no fixed contract so if you change your mind you can amend or cancel your order. As all payments are processed monthly in advance so the cancellation period is determined by the number of paid issues remaining. In other words, the cancellation will be effective from the first day of the next month for which you have not paid us in advance.